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Peabody Hotel Group's base of established strengths as quality hotel developers and operators, highly regarded hotel industry leaders, meetings and conventions experts, and savvy marketers has proven ideal for steady growth and expansion across time.
We expect to amplify and refine this trend while remaining carefully attuned to new challenges and opportunities that surely will arise as the national and international hospitality industry continues to expand and evolve.
The concept of hotel design has increased in importance in the industry today; Peabody Hotel Group holds a keen focus to ensure a superior hotel design sits alongside excellent guest relations and purchasing practices to guarantee superior profitability. |
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Peabody Hotel Group Executive Committee
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Marty Belz
President & Chairman,
Peabody Hotel Group |
Merilyn Mangum
Executive Vice President &
Chief Administrative Officer,
Peabody Hotel Group |
Mike Craft
Executive Vice President &
Chief Financial Officer,
Peabody Hotel Group |
Alan Villaverde
President,
Peabody Hotels Division, Managing Director,
The Peabody Orlando |
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Peabody Hotel Corporate Management
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C.E. Zobell, Jr.
Vice President/General Counsel
Peabody Hotels
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Gregg J. Herning
Vice President, Sales and Marketing,
Peabody Hotels
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Douglas V. Browne
General Manager,
The Peabody Memphis
Vice President,
Peabody Hotels |
Barb Bowden
General Manager,
The Peabody Orlando
Director, Corporate
Revenue Management,
Peabody Hotels |
Carol Braslow
Corporate Director of Purchasing
Peabody Hotels
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Karl Edlbauer
Corporate Executive Chef,
Peabody Hotel Group |
Brian Seays
Regional Director of
Information Technology |
Susan Gilmour
Regional Director of Revenue Management,
Director of Central
Reservations,
Peabody Hotels |
Kim Paredes
Assistant Director of Human Resources,
The Peabody Orlando
Peabody Hotel Group Training Manager,
Peabody Hotels |
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Ours is a relationship business. We are extremely proud of the relationships we've built in the past and eagerly await those that lie ahead.
Each property within the Peabody Hotel Group is positioned and managed as a unique entity to maximize profit and market share. A regionalized corporate structure allows those closest to the concerns of the guests and staff alike to determine and implement effective, timely responses to whatever needs should arise.
Peabody Hotel Group made a long term commitment to create a system which provides predictable, consistent experiences for all audiences. Peabody Service Excellence is a system designed to create two equally important experiences: the guest experience and the associate experience.
The guest experience is one designed to make the guest want to return. The associate experience is one designed to make the associate want to remain.
By maintaining a staff of long-term, highly self-motivated, professional associates who become more expert in hospitality each day, The Peabody Hotel Group is able to provide an ever increasing satisfying experience for our guests.
Peabody Hotel Group's portfolio of hotels strives to fuse technical standards with service standards to enhance the guests' experience at an emotional level and increase our competitive edge in an ever-growing market. |
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Peabody Hotel Group's accounting function utilizes a combination of centralized and decentralized accounting. Each Peabody Hotel has its own accounting department with billing and collections, accounts payable, general ledger and financial statement preparation capabilities. Our Corporate Accounting Department provides such services to our hotels of other flags. The Corporate Accounting Department also provides internal audit services, process payroll, and oversees tax filings, among other things, for all hotels.
Each Peabody Hotel has a purchasing department, which handles day-to-day operating needs of the hotel, including food and beverage inventories, operating supplies, etc. Peabody Hotel Group's Corporate Purchasing Department negotiates national contracts for the hotels and handles the purchasing of all FF&E items, including those for construction and renovation projects.
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Peabody Hotel Group believes that a dedicated and well-trained workforce is the key to success in the highly competitive hospitality industry.
PHG centers our recruiting, hiring and promotion efforts on an unwavering commitment to the principles of equal opportunity. We strive through our training and benefit plans to become the 'employer of choice' for our associates. Our ultimate goal is to match the right person to the right position and maximize the prospects for success through appropriate training and mentoring under our T.E.A.M. (Training and Education of Associates by Mentors) and other training programs.
Peabody Service Excellence ®, our associate training program created to ensure the highest level of guest satisfaction and loyalty through implementation of core hospitality values, demonstrates our commitment to developing a superior workforce. The American Hotel and Lodging Association awarded PHG its prestigious Guest Relations Award in recognition of our Peabody Service Excellence ® program's success in developing an exceptional service culture at our hotels.
PHG gauges the success of its human resources efforts through annual Worklife Surveys of all associates and through detailed management reviews that highlight each manager's ability to successfully implement our training and development programs.
Learn about Peabody Hotel Group's employment opportunities.
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